Office Hours
‍Our catering office is open from 7 AM to 3 PM weekdays for all enquiries via email or phone.

‍Placing an order
‍You can place your order online, email us with a catering request or call us if you need some advice. Orders need to be placed by 2 PM for the next business day. It is at our discretion as to whether we can fulfill with orders placed after this time.

If you are a regular catering customer with Western Health and want to place an order on credit, please contact marketing@zuppa.com.au to apply for a credit code.

‍Delivery times
‍Catering orders may arrive up to 1 hour earlier than your requested time. It is your responsibility to build in a buffer when requesting your delivery times. Generally 15 – 30 minutes prior to the desired serving time is sufficient.

‍Minimum order for delivery
‍Weekday catering:
- Zone 1 & CBD – $50 (Free delivery for all orders over $50)
- Zone 2 – $50 ($15 delivery fee)
- Zone 3 – $50 ($20 delivery fee)

Weekend catering:
- Zone 1 & 2 – $300
- Zone 3 – $500 ($20 delivery fee)

Please note there is a 10% surcharge for all weekend catering. Public holiday catering incurs a 15% surcharge

‍Payment
‍Our terms are payment by 2 PM the day prior to delivery.
If you are a regular catering customer, we are able to set you up with 7-day terms, please contact us in advance to arrange this.
We accept VISA, Mastercard, AMEX & EFT payments. Credit card surcharge applies. All prices quoted exclude GST.
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‍Order changes & cancellations
‍We will always do our best to accommodate any last-minute changes, but please let us know as soon as possible.
If you need to cancel an order, please let us know prior to 3 PM the business day before. Cancellations after 3pm for the next business day delivery incur a charge of 50% of the total amount invoiced. We are unable to accept cancellations on the day of delivery and as such the full amount invoiced will be payable.
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‍Refund Policy‍
- Orders below $500 that are cancelled with 24hrs notice, are entitled to a credit note or a refund for the total amount paid.
- Orders above $500 that are cancelled with 48 hrs notice, are entitled to a credit note or a refund for the total amount paid.
- Cancellations without the proper notice period, are entitled to a credit note or a refund for 50% of the total amount paid.
- We are unable to accept cancellations on the day of delivery and as such no full or partial refund will apply.

‍Food Safety
‍Zuppa catering is intended to be eaten the day it is delivered.
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Your catering can remain unrefrigerated for up to 4 hours before being consumed, or 2 hours if it’s going to be refrigerated to be served again later that same day.  

‍Dietaries & Allergens
‍We cater for all dietary needs and will pack identified items separately and label when requested.
Please email us for advice about adjusting or selecting products for dietary needs.
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We use products containing all common allergens in our catering kitchen. Although we take extensive precautions to isolate ingredients and ensure accurate labeling, we cannot guarantee that any menu item is entirely free of trace allergens. This applies to all orders, including those packaged or prepared separately.

In the event of an allergic reaction or related incident, the Client must notify Zuppa immediately upon occurrence or within 24 hours of the event.